I had an old version of this product with which I had no problems after several years of use. This new one seems to be made out of much softer plastic. Within a day or two of installing it warped so much I had to refund the money for it. Notice the curve in the middle of the image and the almost flat end. The return process was easy and worked well. I then found some older versions at my local hardware store and bought one. I installed it and it worked fine and didn't warp at all. You can tell it's an older (better) version because the color of the gutter doesn't match the color of the other part. The older version has a gray tint on the plastic instead of the very brown color of the newer (poor) version. In other words, the two parts (chute and elbow) in the new (bad) version are exactly the same color.
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