The ability to create, edit or delete protocols with ease! It also has some great reporting features that are very easy to use as well. I wish it had more integration options between CMM platforms but this was not an issue in our case. We were looking at other solutions such as eTriage which did have better integrations so we decided against them. If you need something simple without many bells & whistles then go with cover my meds. They will be able to help you set up your platform quickly while providing excellent customer service if necessary.