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Review on πŸ’¦ Grundfos SCALA2 98562818 3-45 AVCBDF 1x115V 60Hz Auto Water Pressure Boost Pump by Melvin Belton

Revainrating 1 out of 5

Defective product under Water pumps, parts and accessories

Name: SCALA2 Update and guide Bulletin number: SC-19-08-03 To: Grundfos Partners March 8, 2019 Dear partners! Product the SCALA2 does not meet the standards of quality or reliability that you expect from Grundfos and that we expect from ourselves. We work hard to improve product quality to the standard that we, our partners and the market expect from the Grundfos brand. While we've made significant progress in resolving some minor issues over the past few months, we now understand that devices with PC codes 1603 and 1901 are still at risk of failure. We therefore ask you to return unused and packaged product immediately. in PK code 1603 and 1901 so that we can replace it with the latest updated modules from SCALA2 2019. You can also, if you wish, select a credit for the returned stock used to purchase the MQ and/or CMBE product to be used line. As there is no guarantee that all products sold will actually not work, we ask that they are non-returnable and must follow the normal local warranty process where necessary. The products in question were manufactured from week 3, 2016 up to and including week 1, 2019. Why is this different from the previous warehouse return? Recent quality improvements including a new mold design have been tested through thousands of hours of work to ensure we bring the best product to market and we are confident that SCALA2 blocks (post 1902 production codes) will return to normal fairly quickly with warranty scores. Following this announcement we will provide a detailed description of any improvements made, but until then please contact your local sales manager for more information on returns and the options you may wish to consider. Each Grundfos SCALA2 product is printed with a square label on the packaging. The label shows a 4-digit code in YYWW format. YY stands for the last two digits of the year of manufacture. WW is the production week number for that year. Example: 1901 = year 2019 week 1 Production date code location see below (red circle) PC SCALA2 code location on packaging GRUNDFOS BULLETIN Dealers and agents are requested to take immediate action: 1. Please stop selling the product within the specified date range.2. Contact your wholesalers/distributors who purchased the affected items from your warehouse and ask them to check their inventory for date codes 1603-1901. All other dates are suitable for resale.3. Collect affected models from your inventory and wholesaler/contractor inventory and make a list of part numbers and quantities.4. Please note that we will no longer accept returns of SCALA2 devices after May 1st, 2019. We apologize for any inconvenience this review may cause, but we feel

Pros
  • Delivery was very fast
Cons
  • Crumpled