It's easy in use, it has great customer service if needed for any reason (which we have never experienced), very accurate pricing compared other competitors out there at similar prices- so far! I would highly recommend this product over others as well because of its ease & accuracy when booking hotels or motels online!! Have been using since 2007 - no complaints yet. The best thing about this program is it's ability to search for rooms by price, amenities, etc. It also has an easy interface which makes searching simple as well. I do not like how there are no filters available in order to find specific types of hotels or other accommodations. This can be very helpful if you're looking at different rates within one city. We have been able to use this site when traveling around the country in our RV so we don't need to call every place we want to stay.