Update: I contacted oohoo, they offered me a half refund to keep the lock as I somehow fixed the lock myself (despite efforts, run to the local store and pay for WD40). So far the problem hasn't come back after spraying with WD40. So I'm guessing it just came without lube. The lock is currently working as expected. I got a bad one, ran dry (no lube or oil), the lock bolt keeps getting stuck inside after opening before I even installed it on the door (bolt won't pop out). after turning the knob) but I didn't have wd40 on hand, I had to run to the store to buy wd40 and lubricate it so it doesn't stick. This should not be the case with a new lock. Not a very good experience for me, despite the many positive reviews I think this is not my lucky day. Although spraying with WD40 temporarily fixed the problem, I'm not sure when the problem will return, will likely ask for a replacement.
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