I like how easy it was for my staff members who are not tech savvy at all! It's very user friendly but also has some advanced options as well if needed (which we didn't use).
The system doesn’t always sync with other systems which can be frustrating when trying communicate patient information between providers or offices in different states/countries etc.. Sometimes there will have issues syncing up after updating info from another provider office so make sure your team knows what they're doing before using this product!! We were able solve our problems of having hard copies sent back & forth by faxing them through their website instead- saving tons time.