[EDIT] I received a reply very quickly that this company would send me a replacement kit for my only lock! They also suggested I try a different code (default) to see if it would work with that. But in any case they send me a new set and don't force me to return the damaged one! Fantastic customer service - I am very happy with them! I bought 2 sets of these locks (4 locks total) but I can't program a lock. I emailed customer service as I only have 3/4 working locks. It's like a lock already has a code set and I can't change it. I will change my rating depending on how the customer service is doing. Otherwise these are pretty good smaller castles. We use them on outdoor fences. They're only about 2-3 inches, so don't buy them if you need a larger padlock. However, they seem to be quite sturdy for such a small castle.
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