Accumulates ACD and call statistics for Nortel "C" Package ACD and Symposium and delivers an array of cumulative Call Centre statistics in detailed and summary formats, presented on a Windows desktop.
The best thing about this software is that it allows you to keep track not only with your incoming calls but also outgoing ones as well! It's really easy use once its installed; however I do have some problems when connecting my phone line or using different phones like cellphones which are very specific (such has AT&T). But overall we were able solve our problem through their support team who helped us alot. And they can help even if u dont know how much money ur spending because sometimes i…
Pros
This system helps me organize all call logs, notes & reports for each client in one place where everything gets organized easily without missing any details whatsoever.<br /