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Arcada Outbound Review

1

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Customer Service, Contact Center Software

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Description of Arcada Outbound

Arcada Outbound steers away from predictive calling which can lead to dropped calls by using demand dialing which is initiated by the agent with a button click.

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Type of review

Revainrating 4 out of 5

Great tool with room and ability increase within limits

The best thing about this software platform for me was that I could see what my team did when they were not in the office, but still managed our outbound campaigns as if we where there. Also being able to add or remove people mid campaign without them even knowing it! Sometimes things would show up wrong like emails going into someone else's inbox etc., so you had to correct yourself after. However since adding more agents/people its become less of an issue now than before - just make sure…

Pros
  • Easy access
  • Abilityto monitor all activities within one dashboard.
  • Very easy wayfor multiple users at once manage their own tasks & schedules with easeand also be informedof everyone elsesactivities too.
  • Allowsyou track everything from calls made through email responses received
  • Abililtytouse reports easily
Cons
  • It can get very busy depending upon how many staff