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Aspect Via Cloud Contact Center Review

1

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Sales, Auto Dialer

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Description of Aspect Via Cloud Contact Center

Aspect Via is the premier large-enterprise cloud contact center platform and solution featuring best-of-breed contact management and workforce optimization applications. Cloud neutral technology enables businesses to choose the cloud, hosted or hybrid deployment environment they prefer.

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Type of review

Revainrating 4 out of 5

Solid, dependable and innovative partner

The ability for our agents in India (and other countries) have access via mobile phones using WhatsApp/WhatsApp Business Chat; this has been great so far! We've had no problems with any of their products since we started working together 2 years ago now - which I'm happy about because it's not always easy finding partners that can deliver what you need as quickly &amp at an affordable price point without compromising quality!! Great team who are very open minded when trying new things / ideas…

Pros
  • We've used them for 2 years now and I've never had any issues with any of their products great service and always willing to try new ideas and improve existing products
Cons
  • Nothing really, maybe if we had more time we could have integrated more with Microsoft Teams etc