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Better Bounces Review

4

·

Very good

Revainrating 4 out of 5  
Rating 
4.2
Marketing, Other Marketing Software

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Description of Better Bounces

Understand email bounce messages, how to fix them and get email delivered.

Reviews

Global ratings 4
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Type of review

Revainrating 4 out of 5

Very professional product paired up perfectly

Our business uses better bounces for reporting and monitoring purposes but we also use it as an outbound service for newsletters and promotions. There is so much you can do with this package. For instance, they do it all from their office in Germany. You don't have to deal with localisation issues; which really helps! The only thing I would like to see an update about is that sometimes it's hard to change things or add new features. Also there are a few minor bugs when adding templates to the…

Pros
  • Easy way send mail
  • Good customer care services (for both client side users)
  • Very detailed monthly report summary.
  • Great variety amount different types
  • Email tracking system etc
Cons
  • Sometime difficultly customize mailing addresses,
  • Few small annoying errors while sending mails

The fact that we can see what is going wrong with our emails really helps me as an admin when I have questions about something like this! It’s helped us improve by seeing where things are not working correctly or why someone has bounced back from my list so quickly - it's great for troubleshooting issues in real time rather than waiting until after they've left your domain!! Great tool overall but would love more options available (like being able to set up rules) if you're using multiple…

Pros
  • The great ease of setting up things and just seeing everything at once in the software!
Cons
  • otherwise the software is easy enough to use & set up everything in one at once :) would love

Revainrating 5 out of 5

Easy way manage bouncers: Better Bounces

I like that it is easy for me as an admin of my domain to use this service without having too many other tools or programs installed in our server so we can keep things simple with less moving parts! There really isn't anything i dislike about BB at all but maybe if there was more functionality available from their web interface instead of only being able to do certain tasks through emails they send you? We are trying out BounceBuddy right now which offers better support than what BB has been…

Pros
  • Also very fast response time once tickets/emails sent..Great product, great team behindBetterBouncE
Cons
  • Nothing

Revainrating 4 out of 5

Excellent customer services, attentive even before payment

The team at BB is always working to make sure that our bounces are well looked after but have never said no when it comes to doing so! I've been using the service for over three years now as an admin of one of their clients and they're great - very quick with responses and fixes most issues quickly (at least quicker than some other providers). My only gripes would be with regards to certain campaigns where there could sometimes seem to be confusion in terms of what was causing the bounce. But…

Pros
  • Bounce Insight is really easy to use and it's great that you can export the data to excel
Cons
  • The reports are a little bit limited in terms of customization but I have been working with them to try and come up with workarounds for this