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BoatCloud StackTrack Review

2

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Very good

Revainrating 4.5 out of 5  
Rating 
4.4
Vertical Industry, Marine

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Description of BoatCloud StackTrack

BoatCloud StackTrack is a dynamic web application that enables boat owners to schedule their own drystack launches and reserve additional valet and concierge services from an online resource.

Reviews

Global ratings 2
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  • 4
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  • 3
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  • 2
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  • 1
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Type of review

Revainrating 4 out of 5

Excellent customer service paired by high quality apps

My favorite thing is that I can use the BoatCloud website on my computer and mobile devices. I also like that I can use the app to launch my boat. I dislike that the app is very buggy. I have lost count of how many times I have launched my boat and it doesn't launch. I've also had many problems with the website. The first time I used the website, it was super buggy. Not only was the website difficult to use, but I also had to use an external storage device to upload my boat pictures. I used to

Pros
  • Easy access
  • Very user friendly interface
  • Great support team! They are always there for you when needed.
  • Lots o features (battery life tracker)
Cons
  • App crashes often.
  • Website has bugs

Revainrating 5 out of 5

Excellent Platform and Customer Service - Would definitely use again

Great customer service, easy payment options (and no fees!), very fast response times for help with technical/business issues! Nothing yet, but it's only been 3 days since I signed up! Highly recommend this platform, they have great support staff who are always working towards getting customers what they need when they need it! We're using stacktrack as our ticketing system for all of our boats so we can see activity on each vessel at any time. It has also allowed us to begin collecting some…

Pros
  • The ease in which your questions get answered quickly
  • Ability use their software without needing an internet connection makes running remote operations much simpler while offshore or moving around within ports easier than traditional landbased systems.
  • Software is really simple you don't want too many steps between logging incidents & resolving them
  • Easily accessible tickets that provide instant
Cons
  • Almost everything is ok