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BookingKoala Review

2

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Customer Service, Field Service Management

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Description of BookingKoala

BookingKoala is a cloud-based booking solution that allows users to manage appointments, track sales growth and manage marketing channels. Features include role-based dashboards, integrated coupons, email and SMS reminders, client referrals and multi-location support. Apps for iOS and Android are also available. BookingKoala provides a customer-facing dashboard that allows clients to manage and view their appointments, refer friends and buy gift cards. Clients can also access a rating tool that lets them provide feedback on service providers. The service provider dashboard displays upcoming appointments, client payments and unassigned bookings. The admin dashboard lets users manage system settings, edit staff information and change access permissions. A built-in reporting system provides data on revenue, payroll and coupon types. Users can set up several types of bookings, such as on-time or recurring appointments. Other features include system logs, cart abandonment reports and in-app notifications. Pricing is per month. Support is offered via email.

Reviews

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Type of review

Revainrating 4 out of 5

Reviewing All Resorts In One Place: BookingKoala

The best thing about this software so far has been its ability to be able to view all of our properties in one place at once! It's not perfect yet but I am hopeful it will get better as we continue working with them. We have found some issues such as having more than 1 person book into an appointment which can sometimes cause problems when trying to see who else booked if there was another guest already scheduled or waiting their turn. This helps us keep up with where everyone is throughout…

Pros
  • Seeing all of the appointments (and cancellations) at once, as well as seeing which guests have booked appointments before I can even get to the computer myself
Cons
  • I've tried searching for the address and it doesn't find them when they are listed by name instead of address

Revainrating 4 out of 5

Booking koala - User friendly booking engine

The user interface of this tool was very easy to use which made it easier than any other tools I used earlier in my career as an account manager at another hotel management system provider. It's not much but sometimes there were some minor bugs with our data or features would be missing from time to time. This has been resolved now though. We have started using bookingskoalas mainly because they offer more customization options compared to their competitors like HotelTonight & HotelsCombined…

Pros
  • Easy Integration
  • Great Customer Support
  • User friendly Interface
Cons
  • No obvious downsides that stoodout for me