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Caffeine and Commerce Review

4

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Professional Services, Klaviyo Consulting

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Description of Caffeine and Commerce

Caffeine and Commerce is a leading Shopify Partner focused on building new brands and helping existing ones hit their goals

Reviews

Global ratings 4
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Type of review

Revainrating 5 out of 5

Excellent Experience With Comprehensive Solution

They are always willing to answer any question or look for ways that we can improve upon our product experience with them as well! I honestly haven't had anything negative come out of my interactions, but they're all positive experiences at this point which has been great. We've just recently started looking into customizing some products in order make it easier/more intuitive when working within an e-commerce platform like shopifly. So far nothing specific; however everything so far was…

Pros
  • Their willingness their ability + ease
Cons
  • I don't really have any dislikes about this, everything is just fine

Revainrating 5 out of 5

Great Customization along w/ Excellent Customer Service

I appreciate that they have the ability to customize all of the emails for the different campaigns that we run. They are very responsive and helpful in solving any issues or questions. The biggest issue we have is the lack of consistency with which our emails are sent out. Sometimes multiple times throughout the day, sometimes not at all and then other times only sporadically. This can be frustrating when you know that your customers may be expecting an email but it never comes through. We…

Pros
  • It allows me creative control over content & branding while still staying compliant w compliance requirements from various jurisdictions such as GDPR, FTC (US), CAN
  • Great quality assurance process built into product / project governance plan including
Cons
  • Some little things

Revainrating 5 out of 5

Great Support Team - Would recommend their services

The support team was very helpful in getting me set up with my store, they were always available to answer any questions I had as well! There wasn't much that didn’t work for us but if there did it would be easy enough fix or recommendation from them so we could get back into business quickly again after our server crash (which luckily happened during off hours). We are currently looking at other platforms because of this issue however caffeine has been great about having multiple solutions…

Pros
  • Great customer service
  • Very professional staff members who seem happy doing their job.
  • Easy integration process without needing additional help outside coffee
Cons
  • Some little things

Revainrating 5 out of 5

Excellent Marketing Consultant & Agency

Caffeine is very knowledgeable and can help you take your business to the next level. They have been extremely helpful to us and are always on top of their game. They are always up to date with the latest industry trends and can help you get to the next level. It was a very smooth process and they were able to find us a great fit for our business. Honestly, I can't think of anything that I dislike about them. Caffeine has been instrumental in helping us grow our business. We have been able to…

Pros
  • The team at caffeine works really hard when trying out potential partners/clients as well which makes it easy if we want more clients from other people's referrals or recommendations! Great customer service also helps make life easier
Cons
  • Will fit