The Callback Tracker is an essential tool for any business that promotes its services online. It helps initiate a conversation between you and your potential clients, and makes sure that they won't leave without a way for them to connect with you again later.
This software has been working great - even if I'm not paying attention! There isn’t much one can say about this program as it does exactly what we hoped from day 1 – keep track of our callbacks (and phone calls).
They have recently added SMS alerts which works really well too since sometimes people forget or just don' t get right away when someone texts/calls back so now at least those reminders are there in case things go awry :- ). No issues here but maybe some features could be improved…
Pros
The ease to use
Great customer service & support team
Ease for users, no tech skills needed beyond knowing how phones work ;)