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CJIS Group Review

2

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Excellent

Revainrating 5 out of 5Β Β 
RatingΒ 
5.0
Vertical Industry, Public Sector

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Description of CJIS Group

CJIS GROUP engages in one-on-one conversations with technology decision makers in state and local government. We know the decision makers, how they think, what they need and what their budgets allow them to buy. Our market intelligence tool and expert, personalized insight, enables our clients to build a relationship at an agency before project specifications are set in an RFP.

Reviews

Global ratings 2
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Type of review

Revainrating 5 out of 5

Incredible Customer Service & Fantastic Organization

Their customer service is amazing! They always respond quickly when I email or call about anything related to my account. Very professional organization that truly cares for its customers. Nothing really dislike so far other than some of their templates could use improvement but overall great experience!! Highly recommend you go through this vendor as well if your looking into any type of software solution in particular cloud solutions we have used them many times over and never had issues so…

Pros
  • From technical support representatives all along way up until senior management they were responsive every time i reached out regarding questions/issues etc
  • A+++ Service ! :)

Revainrating 5 out of 5

CJIS helped me to find a new vendor for a project that was due to be completed by another vendor.

I worked with CJIS for 3 months to help my agency get over budget on a project that was due to be completed by another vendor. CJIS went above and beyond to ensure we got the project done right. Not only did they come up with creative solutions to the problems we encountered, they provided documentation to support those solutions. CJIS has an extremely talented group of people who were able to solve even the most complex challenges with ease. When we initially spoke about the project, CJIS…

Pros
  • Extremely talented staff with an impressive depth of knowledge.
  • Ability to make recommendations based on their expertise.
  • Can easily recommend them as a partner to work with for future engagements.
Cons
  • For example, we submitted an RFP (request for proposal) at the beginning of the engagement
  • Since we already knew that the costs would exceed the budget, this added a level of uncertainty that could have been eliminated if we'd known ahead of time what the actual costs would be.