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Clarity Connect Review

1

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Contact Center Software

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Description of Clarity Connect

Clarity Connect is a full-featured contact center native to Skype for Business. This means Clarity Connect adds missing functionality without duplicating or complicating the infrastructure or call control. Clarity Connect steps in and adds the required intelligence to conversations, regardless of modality, to deliver the best customer experience on the market. Intelligent IVR, skills based routing, real-time metrics, historical reports, and make up this first-of-its-kind approach to a contact center for a true collaboration platform.

Reviews

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Type of review

Revainrating 5 out of 5

Clarity Connect is great for connecting different cloud services

The most beneficial feature about using clarity connect was that you could easily integrate it with your existing system so there were no extra costs involved which I liked very much since we are already paying service providers who provide our current systems! It did take some time before everything became fully functional but once they got their stuff together its been smooth sailing ever from then onwards!! Nothing specific really as such other than maybe better training needs more attention

Pros
  • There's also plenty available resources online if someone requires help in case something goes wrong
  • As usual this product comes highly recommended by me !
Cons
  • Not bad