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Contact One Communications Review

5

·

Very good

Revainrating 4.5 out of 5  
Rating 
4.6
Professional Services, Managed Services

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Description of Contact One Communications

Contact One Communications, Inc. is a veteran-owned IT Consulting and System Integration company.

Reviews

Global ratings 5
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Type of review

Revainrating 4 out of 5

Excellent Customer Service, Very Pleased Working With This Company

We have used Contact One to create and deploy contact centers for our company and they have been excellent. They are very responsive to our needs and questions and are very willing to work with us to create something that is exactly what we are looking for. We have been very pleased with their work and have no complaints. Great company to work with. I don't think there is anything I can say that would be negative. The support team is very helpful and knowledgeable. We have been very happy with…

Pros
  • The support team is always helpful and willing to work with our needs and desires
Cons
  • There is really nothing I can say that isn't positive, so I'm not going to list a negative

Revainrating 4 out of 5

Great Company To Work With For Your Business Needs

We have been working with Contact One Communications for over 7 years now and they are always there to help us when we need them. They have an amazing team of people who will work with you to make sure your business is up and running at its best. The only downside I can think of would be that they don't do any website design or SEO. But if you want someone who cares about their customers and does what it takes to get things done, then this is the team for you! Working with them has allowed our

Pros
  • They have amazing customer service and are always there to help
Cons
  • They are always there to help and do what it takes to get things done

Revainrating 5 out of 5

Fantastic experience and highly recommended agency

I enjoyed working with them because they were very helpful in every step of our project from beginning to end! They helped us understand what we needed for each stage so that it met all requirements perfectly. Communication was great throughout this process as well which made things much easier than if there had been any issues along the way (which happened). The team at COC has always done an excellent job keeping me up-to date through email updates or phone calls when necessary; nothing ever…

Pros
  • Ease & support provided whenever questions came around via contact one representatives / agents both pre&/post sale period.No complaints here ,they are simply wonderful !!! And really appreciated having such kindhearted colleagues
Cons
  • Almost everything is ok

Revainrating 5 out of 5

Excellent Communication, Professional & Effective

They are very easy to work with and they listen and take into consideration what I need for my business. They are always quick to respond and provide great service. The only thing that I dislike about Contact one communications is that they don't have an office in the United States. If you are looking for someone who will do everything to help your business succeed then Contact one communications is the way to go. I am using them to create a CRM system for my business. We have been able to use

Pros
  • Great customer support team!
  • It was really helpful because it helped me feel comfortable since he took action immediately instead waiting until morning / afternoon

Revainrating 5 out of 5

Reliable partner, transparent approach

They have been great to work with from day one! I never felt like they didn't really care about what we were trying accomplish or that our needs weren’t met once it was all said an done. The team has gone above & beyond in every way possible for us as clients (it doesn’t stop there). Their service level agreements are very clear upfront of expectations but also leave room if needed for adjustments along the way. 100% transparency at any given time during project life cycle. Never had issues…

Pros
  • Complete transparent process
  • Open minded approach, no complaints yet even though long term partner
  • Professional demeanor throughout entire engagement period
Cons
  • Not the best