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CustomerSpec Review

2

Β·

Very good

Revainrating 4.5 out of 5Β Β 
RatingΒ 
4.6
Customer Service, Customer Success Software

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Description of CustomerSpec

A full spectrum of engagement tools to help your business optimize customer experience.

Reviews

Global ratings 2
  • 5
    1
  • 4
    1
  • 3
    0
  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

Great platform which provides incredible visibility into your business

The ability for us to use all our data in one place, including historical, to create actionable insights that drive long-term success is what I like best about this software (and their support). While it allows more flexibility than other platforms out there - some of those features can be difficult to figure out how to implement. It's not always easy to find what you're looking for when searching. That being said though, CustomerSpecs team makes creating custom reports very simple with…

Pros
  • Ability quickly analyze historic performance by channel vs brand / product etc.
Cons
  • All fine

Revainrating 4 out of 5

Great tool that helps with automation

The ability to create custom workflows is what I like best about this software, which allows me to build my own processes for different types of customers. It's also very easy to use and has a lot of features. Sometimes it can be difficult to find exactly what you're looking for when you need it. This software is great if you want to customize your workflow to fit your needs. It's also great if you are trying to automate repetitive tasks. We have been able to streamline our process and cut down

Pros
  • Customizable
  • Easy setup
  • Allows integration with other services (Jira)
Cons
  • Can get pricey
  • Some technical things require advanced knowledge