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Deca Consulting Ltd. Review

2

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Excellent

Revainrating 5 out of 5Β Β 
RatingΒ 
5.0
Professional Services, Zoho Consulting

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Description of Deca Consulting Ltd.

Craft CRM is specifically designed for the day to day On & Off Premise requirements of the Craft Brewers and Distillers.

Reviews

Global ratings 2
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Type of review

Revainrating 5 out of 5

Great product that offers everything you could want

The ease of use, integration with Salesforce and ability to see all relevant data in one place makes the system really stand out from our competitors. We have had some issues where we are not able to get information through to them quickly enough but they respond very quick when we do contact them. They are always open to feedback and improvements which helps keep us at the front of their minds as customers. Would like more flexibility around emailing leads via an online form rather than having

Pros
  • Great service support available within hours by my account manager who's brilliant!! :) All queries solved promptly without problems !:) Can’t fault anything so far !! Definitely going back again this year after just renewing last month
Cons
  • There are nuances

Revainrating 5 out of 5

Great Customer Service & Easy Setup / Implementation

The customer service was really good, they worked with me until I had everything in place exactly how we needed it. They also helped get us set up with our new POS software so that we could run reports without needing someone else's help. We have used them previously as well but were not happy with their level of professionalism then. This time around things went much smoother. You can always trust the team at Decco! Their prices are fair, their services are great and there are no hidden fees…

Pros
  • Great knowledge base for reference.
  • Easy access through email
  • Good communication between myself & staff members throughout entire project (including follow ups)
  • Timely completion/satisfaction survey sent via Email once final invoice submitted online
Cons
  • It is hard to say