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Defex Review

2

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Excellent

Revainrating 5 out of 5Β Β 
RatingΒ 
5.0
Vertical Industry, Construction

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Description of Defex

Defex // Developed to be a simple yet powerful cloud-based defect/task management solution, Defex allows you to annotate and allocate tasks as well as manage these tasks from start to end using our mapping systems with your floor plans.

Reviews

Global ratings 2
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Type of review

Revainrating 5 out of 5

Great customer service paired with a powerful platform

I like that their customer service is exceptional! They are responsive when it comes to any questions we might have or issues they may run into along the way. The software itself has potential but needs some work in terms of UI / user experience (UX). It's very difficult at first for users who aren't familiar with working remotely. Give them a try - if they can get past all the learning curve then once its set up properly there really isn't much else needed. We had so many different tools out…

Pros
  • All our concerns/questions got answered quickly by either an email response from someone directly related..or via phone call..and always followed through as promised without fail !!! :) Great Job guys!!!.you do great things here...:) Thanks again!!!! :)))))
Cons
  • So-so

Revainrating 5 out of 5

Great product with room improvement

I like that it's easy to use and navigate through all of my projects and issues at once, while also being able to assign the issue to someone in real time. The main downside is that we have so many issues and are constantly adding more features that keep getting updated - which makes things difficult to go back an forth between versions. It would be nice if there were some way to do this without having to download or reinstall each version. Also, when updating to newer software (like 3D…

Pros
  • Can view everything related/related quickly.
Cons
  • Some cons