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Desky Review

4

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Help Desk

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Description of Desky

Desky is a cloud-based software which lets you assign, track, prioritize, and manage your customer support easily. It comes with Free Live Chat and mobile apps to manage support tickets from your smartphones on-the-go.

Reviews

Global ratings 4
  • 5
    4
  • 4
    0
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 5 out of 5

Great ticket management software - especially when paired w/Desky

I like that it allows me to create multiple queues for different projects or clients. This helps keep my mind clear of all things related to one client at once. The desktop version can be slow sometimes so if you're looking for something fast this isn't the right tool for you. If you are familiar with ticketing systems then this will feel very similar but have some key differences in how they work. We use Deskly as our primary system for managing support requests. It has helped us organize…

Pros
  • Very customizable
  • Can assign tickets/cases automatically when new ticket is created.
  • Good search function, filters available within main interface (not just using advanced searches)
Cons
  • Some little things

Revainrating 5 out of 5

Deskly is a great tool for our team. We use it to track our tickets and it's very easy to use.

I like that it has a very user friendly interface, and it's easy for new users to get used to. It also integrates well with our other applications like Slack, Zendesk, Hubspot, etc. We have been able to use Deskly to help us streamline our ticketing process and keep track of all our tickets. The only thing I dislike about Deskly is that sometimes it takes some time for the chat to load up. But once it does load up, it works great! Deskly helps us keep track of all our tickets so we can quickly…

Pros
  • Allows employees from across different departments/companies within organization communicate effectively through one platform.
Cons
  • Nothing

Revainrating 5 out of 5

Great ticket management software - especially when paired w/Desky

I like that it allows me to create multiple queues for different projects or clients. This helps keep my mind clear of all things related to one client at once. The desktop version can be slow sometimes so if you're looking for something fast this isn't the right tool for you. If you are familiar with ticketing systems then this will feel very similar but have some key differences in how they work. We use Deskly as our primary system for managing support requests. It has helped us organize…

Pros
  • Very customizable
  • Can assign tickets/cases automatically when new ticket is created.
  • Good search function, filters available within main interface (not just using advanced searches)
Cons
  • Some little things

Revainrating 5 out of 5

Deskly is a great tool for our team. We use it to track our tickets and it's very easy to use.

I like that it has a very user friendly interface, and it's easy for new users to get used to. It also integrates well with our other applications like Slack, Zendesk, Hubspot, etc. We have been able to use Deskly to help us streamline our ticketing process and keep track of all our tickets. The only thing I dislike about Deskly is that sometimes it takes some time for the chat to load up. But once it does load up, it works great! Deskly helps us keep track of all our tickets so we can quickly…

Pros
  • Allows employees from across different departments/companies within organization communicate effectively through one platform.
Cons
  • Nothing