I like that it allows me to create multiple queues for different projects or clients. This helps keep my mind clear of all things related to one client at once. The desktop version can be slow sometimes so if you're looking for something fast this isn't the right tool for you. If you are familiar with ticketing systems then this will feel very similar but have some key differences in how they work. We use Deskly as our primary system for managing support requests. It has helped us organize everything into separate queues for each project we take on. Also makes it easy to see what's being worked on by who.