I like that it has a very user friendly interface, and it's easy for new users to get used to. It also integrates well with our other applications like Slack, Zendesk, Hubspot, etc. We have been able to use Deskly to help us streamline our ticketing process and keep track of all our tickets. The only thing I dislike about Deskly is that sometimes it takes some time for the chat to load up. But once it does load up, it works great! Deskly helps us keep track of all our tickets so we can quickly respond to them.