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Empolis Service Express Review

2

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Customer Self-Service

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Description of Empolis Service Express

Empolis Service Express is the leading comprehensive platform for customer service, enabling support agents and field service technicians to deliver excellent service in a completely new way. Regardless of the individual level of expertise, employees find all relevant information within seconds or are led step-by-step to a solution with guided troubleshooting. Thanks to the Field Service App, service technicians always receive the most current documents and have access to all functions anywhere needed - even offline. Capabilities for remote support complete the ready-to-use cloud solution that reduces your service costs, increases your sales potential, secures newly generated service knowledge and enables continuous development of your company-wide knowledge management. Empowering Service Excellence

Reviews

Global ratings 2
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Type of review

Revainrating 5 out of 5

Highly recommended for team member management

We have been using this software since it was first released almost 10 years ago. The interface has not changed much over time but I think that's probably good because it means they are still improving the product. Sometimes there can be some lag when you try to use certain features of the program so make sure you test everything out before your employees do. It does exactly what we need! There aren't too many downsides as far as I know. If we had any complaints about the product at all then it

Pros
  • Great support staff
  • Very easy to follow documentation, videos etc.
  • Flexibility in terms if customizing functionality for specific workflows/practices (i've done both)
  • A wide range options available within each aspect; eases decision making process which is very helpful
Cons
  • I will keep silent

Revainrating 5 out of 5

Great way for tracking customer service issues

I like that it has all of my contact information at one place so when someone calls me they can get right back with their question or concern without having to ask who's calling. It also lets you see where your customers are located which helps us locate our best people quickly! There isn't anything really bad about this program but if there was something we could do better then please let us know. We have been able to track our callers location within minutes after an inquiry comes into our…

Pros
  • Also being able to view how long each client stays connected throughout his/her connection time makes tracking easier instead of looking through multiple logs manually searching specific details such as caller ID number (who called), date & time phone contacted along side notes written by staff members