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Field Solution Group Review

2

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Very good

Revainrating 4.5 out of 5  
Rating 
4.5
Marketing, Online Reputation Management

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Description of Field Solution Group

Field Solution Group provides a superior review monitoring and reputation management software platform trusted by businesses across the world. Helping thousands of businesses manage and utilize positive customer experience to earn new business by automating the process of getting more and better reviews on sites like Google+, Facebook, Yelp and industry-specific review sites; eliminating manual website review entry; and managing their online customer reputation.

Reviews

Global ratings 2
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  • 4
    1
  • 3
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  • 2
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  • 1
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Type of review

Revainrating 4 out of 5

Great Product With A Few Challenges

I like how this software is easy to use, the customer service is great and the reports are very detailed. I don't like how the software sometimes doesn't work properly. I have had to contact Customer Service multiple times to get the software working correctly. You will need to spend a lot of time training your employees to use this software. This software is very detailed in the reports it generates. It has helped us to understand our customer service issues and helps us to find opportunities…

Pros
  • Also reporting options available make analyzing trends simple

Revainrating 5 out of 5

Good platform to collect customer reviews and manage your online presence

I love that it is easy for customers who are not tech savvy or do know how but just need help with setting up an account/reviews page! It's user friendly so anyone can use this product if they have basic computer knowledge (which most people don't). The free trial has some limitations which makes me hesitant about purchasing after using only one week worth during my evaluation period - however there were no major issues in our implementation except maybe needing additional training from support

Pros
  • Easy accessability across almost every device type including mobile phones allowing consumers more opportunities than ever before.
Cons
  • Empty