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Genesis Communications Review

1

ยท

Excellent

Revainrating 5 out of 5ย ย 
Ratingย 
5.0
Customer Service, Contact Center Software

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Description of Genesis Communications

Genesis Communications is the leader in Hosted Cloud Call Center Solution Platform.

Reviews

Global ratings 1
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Type of review

Revainrating 5 out of 5

Excellent customer support through chat or email

I really like that Genesis has two different types of communication plans, one with unlimited usage and another for more limited use. This allows me to fit their service into my budget. So far everything about my experience at Genesis has been very good. Sometimes it takes a few days to get your calls connected, but when they do connect you don't have to wait long to speak to someone. I think there should be a way for people using the Unlimited plan to be able to see how much time they areโ€ฆ

Pros
  • Customer Service Representatives respond quickly even during peak times which shows respect towards employees' needs by not making them constantly repeat themselves over multiple emails just so we can hear back from our
Cons
  • Mostly okay, but...