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HelloShift Review

2

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Vertical Industry, Hospitality

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Description of HelloShift

HelloShift is modern messaging for hotels - staff collaboration, guest messaging, and website chat in one winning app. HelloShift is the only guest messaging solution that comes with staff collaboration included in the same app. This means that when guest messages come in with questions and requests, teams can work together across buildings, floors, shifts, and departments to deliver. No more dropped tasks between separate, poorly integrated apps. HelloShift automatically imports guest data every day and sends routine messages through the guest lifecycle (pre-stay, in-stay, and post-stay). Teams use snippets and smart replies with AI to respond quickly. Alerts and reports escalate unresolved guest issues. Get a free trial today.

Reviews

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Type of review

Revainrating 5 out of 5

Great tool to manage your guests: HelloShift

The best feature about this software is the ability to manage all of the guests at once. We can see who has left feedback or what their preferences are. It also allows us to communicate with our team members easily as well. I dislike that it takes so long to load. Sometimes it gets stuck and we have to wait for several minutes before it loads. Also, sometimes it freezes up. So be patient! If you're looking for an excellent platform to manage your hotel's guests, this is the way to go. It…

Pros
  • Very user friendly interface which always keeps getting updated regularly
Cons
  • Good but not great

Revainrating 5 out of 5

Fantastic tool for improving employee communications

I love how easy it is to get started and how intuitive the interface is. It's also very simple to create multiple profiles and assign them to different team members, which makes managing all of our team members' emails much easier. We've made some changes over time as we have needed to scale up or down depending on the size of our hotel and the volume of guests staying at the property. There are some features that could be improved like making it easier to search through your emails by date…

Pros
  • Very user friendly dashboard where you can see reports easily.
Cons
  • I will keep silent