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HelpDesk 3 Review

4

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Customer Service, Help Desk

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Description of HelpDesk 3

HelpDesk 3 has been made to have an all in one solution including Live Chat, Support Tickets, Email to Tickets, Client Management, Billing, Client Api, FAQ, CMS and a Blog.

Reviews

Global ratings 4
  • 5
    0
  • 4
    4
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 4 out of 5

Excellent product and service provider

It is very easy for our customer service team members who can interact with customers from anywhere around world using live chat or email support system without any hassle of visiting their physical location at that time only! I like its most important feature i-e "LiveChat" which helps me manage my client's interaction easily through chatting option available online as well offline too by taking video call/audio calling via Google Talk etc., Also it gives facility if user wants he / she should

Pros
  • Its ease to use, low cost solution compared other alternatives , best features
  • Livechat Support Chatting Solution Ticket Viewer Easy To Use Reporting System Time Management And many More Features!!!
Cons
  • Not much options in reporting section

Revainrating 4 out of 5

HelpDesk 3 - Great customer service tool!

I love the ability to have a live chat with my customers. It's nice to be able to talk to them and answer any questions they have. I also use the ticketing system to help my customers with their issues. The ability to have the ticketing system set up to automatically send a ticket to my support team when an issue is created really helps. I also really like the ability to have the support team email me directly when there is an issue with a client. I also love the ability to have my clients log…

Pros
  • I like that I can send tickets to my support team and have them email me directly when there is an issue
Cons
  • I wish I could have all of them log in at the

Revainrating 4 out of 5

Excellent product and service provider

It is very easy for our customer service team members who can interact with customers from anywhere around world using live chat or email support system without any hassle of visiting their physical location at that time only! I like its most important feature i-e "LiveChat" which helps me manage my client's interaction easily through chatting option available online as well offline too by taking video call/audio calling via Google Talk etc., Also it gives facility if user wants he / she should

Pros
  • Its ease to use, low cost solution compared other alternatives , best features
  • Livechat Support Chatting Solution Ticket Viewer Easy To Use Reporting System Time Management And many More Features!!!
Cons
  • Not much options in reporting section

Revainrating 4 out of 5

HelpDesk 3 - Great customer service tool!

I love the ability to have a live chat with my customers. It's nice to be able to talk to them and answer any questions they have. I also use the ticketing system to help my customers with their issues. The ability to have the ticketing system set up to automatically send a ticket to my support team when an issue is created really helps. I also really like the ability to have the support team email me directly when there is an issue with a client. I also love the ability to have my clients log…

Pros
  • I like that I can send tickets to my support team and have them email me directly when there is an issue
Cons
  • I wish I could have all of them log in at the