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1 Level
1342 Review
39 Karma

Review on HelpDesk 3 by Trevor Blazis

Revainrating 4 out of 5

HelpDesk 3 - Great customer service tool!

I love the ability to have a live chat with my customers. It's nice to be able to talk to them and answer any questions they have. I also use the ticketing system to help my customers with their issues. The ability to have the ticketing system set up to automatically send a ticket to my support team when an issue is created really helps. I also really like the ability to have the support team email me directly when there is an issue with a client. I also love the ability to have my clients log in and see their tickets and the status of their tickets. I do like that I can't use all of the features at once. I can only log in to one of them. I would like to be able to have all of them log in at once. Help Desk 3 is a great ticketing system and live chat system. I really like the ability to log in and chat with my.

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Pros
  • I like that I can send tickets to my support team and have them email me directly when there is an issue
Cons
  • I wish I could have all of them log in at the