Description of JustCall
JustCall is a cloud phone system for sales, support, and report teams. It allows you to create a call center for your sales teams and contact center for your support teams. Along with business phone system features, JustCall also comes with a number of workflow automation features around SMS and Phone Calls. JustCall currently integrates natively with 40+ Business Tools (CRM, Helpdesk, etc).
JustCall automatically logs following activities in your business tools to save your reps from manually logging the following:
-Outgoing calls
-Incoming calls
-Missed Calls with call back link
-Voicemail recordings with call back link
- SMS
JustCall also works great as a call center solution for support teams. Using different call distribution settings, you will never miss a customer support call ever. Give easy way to your customers to reach to relevant departments, allow them to remain in queue while waiting for an agent to come on the call or even given them an option to leave voicemails.
Apart from basic contact center software solution, JustCall also provides other useful tools like Bulk SMS Campaigns, SMS Bots, Auto Dialer, Predictive Dialer, Dynamic Number Insertion, etc.