It's easy for data entry of RFI information which helps in providing customer service faster than other competitors like SAP or Oracle. The UI interface could be more modernized/updated with new features (more intuitive). Also I think there should have been some improvement when it comes to customization options available as well as pricing plan option offered by this software. For sure you will find all your needs while using keyw platform.
If we talk about performance then yes its good butβ¦