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Loyalty Grades Review

3

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Marketing, Demand Generation

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Description of Loyalty Grades

LoyaltyGrades provides a patient satisfaction survey, which helps practice managers and providers gather insight and synthesize what their patients feel about their experience with those practices.

Reviews

Global ratings 3
  • 5
    3
  • 4
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  • 3
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  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

Convenient and informative way getting feedback from clients

I like that it is easy to access information regarding my employees in regards to customer service/satisfaction for them as well! It's not too complicated but can be confusing when you're new at using this program because there are so many different ways of inputting data through surveys etc - however once we get used to how things work its great!! We have been able solve problems pertaining employee issues or areas needing improvement by taking into consideration our customers' opinions via…

Pros
  • I like that it is easy to access information regarding my employees in regards to customer service/satisfaction for them as well! It's not too complicated but can be confusing when you're new at using this program because there are so many different ways of inputting data through surveys etc however once we get used to how things work its great!! We have been able solve problems pertaining employee issues or areas needing improvement by taking into consideration our customers
Cons
  • None

The tool offers an ability to integrate surveys/questionnaires into the platform. It is easy for administrators to manage the system, and you can also use it in real-time mode from mobile devices. I like that you can customize your survey easily as per your need. The system does integrate well with other software (such as OpenEMR) used by our office. Sometimes we get reports showing data only for selected dates. For example, if you select today's date, the report may show statistics for last…

Pros
  • Great support team! Very responsive whenever called about questions regarding how features work etc.
  • Ability To Create unlimited Surveys
  • Easy Integration With Other Software platforms such Amazon Smile
Cons
  • Not the best

Revainrating 5 out of 5

Great platform for collecting feedback from employees

I like that you can see all of your scores at once instead if just one score from every provider in my office! It is easy to use for both staff members as well as our administrators who then share them easily across multiple platforms such as social media or email lists. We used it when we had around 200 employees but now have over 1000 people so maybe try out another version first? Just make sure how they will scale up before purchasing this software because sometimes there are glitches where…

Pros
  • Very pleased wth everything about their product especially since being able to run reports within minutes after launching without needing any knowledge whatsoever unlike similar products found elsehwere.
Cons
  • Nothing