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Massively.ai Review

2

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Very good

Revainrating 4.5 out of 5Β Β 
RatingΒ 
4.4
Artificial Intelligence, Conversational Intelligence

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Description of Massively.ai

One Stop Conversational Marketing Platform enabling easy 24/7 Customer Service, Engagement and Conversion. Import FAQs, select brand voice, script welcome/onboarding messages, set live person trigger and one-click deployment to web, social channels, ad units or SMS.

Reviews

Global ratings 2
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  • 4
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Type of review

Revainrating 4 out of 5

Easy and effective way dealing cross sales services

The AI powered platform is very intelligent as far I know they have their own personal assistant that helps in doing complex tasks like scheduling meetings or taking calls from customers. It's an amazing product with tons of features which comes at higher price than other competitors but it should be worth considering if you need something unique for your business to reach out more people without going through too much hassle while interacting them. As my previous comment stated we were able…

Pros
  • Intelligent bots
  • Easy accessibility
  • Excellent response time when needed.
  • Great pricing plans available (even free trial before buying)
  • Tons Of Features Available including call center tools, meeting scheduler etc.etc
Cons
  • Not so friendly UI interface yet

Revainrating 5 out of 5

Using Help Scout, my team gets faster response rates

I like that it is very simple to use for newbies as well as advanced users. It's also great because of how many integrations you can do with this platform! The only thing I dislike about massively is that sometimes they don't update their app quickly enough so we have some features not available yet or are buggy. So keep that in mind when choosing your software solution. We're able to answer questions from our customers instantly without having to send them an email. This has saved us time and

Pros
  • Super fast
  • Clean design which makes sense, does exactly what needs doing.
  • Allows me track multiple platforms (ie Yelp reviews) within one place instead cluttering my inbox by responding/replying individually too each account manager who sends out emails requesting feedback..yay no more managing individual accounts anymore :)
  • Automatically imports Instagram posts into mass posts
Cons
  • Nothing here