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ngDesk Review

4

ยท

Very good

Revainrating 4 out of 5ย ย 
Ratingย 
4.0
Customer Service, Help Desk

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Description of ngDesk

ngDesk is a help desk software for the entire customer support process, from initial incident alerts to customizable ticket resolution.

Reviews

Global ratings 4
  • 5
    0
  • 4
    4
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 4 out of 5

Great Software For Customer Support

I like how easy ngDesk is to use. I can set up tickets, assign them to different people, create customer support workflows, and set up follow-ups. The customer support team is very professional. I really love that it is cloud-based. It is extremely easy to access the help desk from anywhere and on any device. I dislike that it is expensive and requires annual dues, but that's the price you pay for being so professional. We're solving our ticket volume with this software, as well as the time it

Pros
  • Easy to use, easy to access, good customer support, great product, cloud based, simple to add additional tools
Cons
  • The system could be a bit easier to use and learn

Revainrating 4 out of 5

Works great for us and happy clients

The best thing about this platform was that it gave more options in terms of pricing structure as well which made things better than other competitors out there at lower price points too!The UI/UX can be slightly improved but overall working with them has not been an issue yet either, they do what you ask them when asked by customers!! Great product management team & friendly sales people who are always willing answer questions (even those off-topic ones!) We had used many different toolsโ€ฆ

Pros
  • Ease for creating new accounts / support requests quick turnaround time from staff members assigned to help resolve issues quickly
Cons
  • Time involved trying to determine if agent helped resolved request

Revainrating 4 out of 5

Great Software For Customer Support

I like how easy ngDesk is to use. I can set up tickets, assign them to different people, create customer support workflows, and set up follow-ups. The customer support team is very professional. I really love that it is cloud-based. It is extremely easy to access the help desk from anywhere and on any device. I dislike that it is expensive and requires annual dues, but that's the price you pay for being so professional. We're solving our ticket volume with this software, as well as the time it

Pros
  • Easy to use, easy to access, good customer support, great product, cloud based, simple to add additional tools
Cons
  • The system could be a bit easier to use and learn

Revainrating 4 out of 5

Works great for us and happy clients

The best thing about this platform was that it gave more options in terms of pricing structure as well which made things better than other competitors out there at lower price points too!The UI/UX can be slightly improved but overall working with them has not been an issue yet either, they do what you ask them when asked by customers!! Great product management team & friendly sales people who are always willing answer questions (even those off-topic ones!) We had used many different toolsโ€ฆ

Pros
  • Ease for creating new accounts / support requests quick turnaround time from staff members assigned to help resolve issues quickly
Cons
  • Time involved trying to determine if agent helped resolved request