I like that it allowed me to track all things related with my job, such as visits between families/children which helped keep everyone accountable throughout our agency! The only thing i disliked about this program was having too many choices in screens so there were times when you would have difficulty finding what your looking at because where hidden behind something else etc.. It's not bad but can be an inconvenience if used incorrectly or by someone who isn't familiar wth how much choice we