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Omnie Integrated Services Inc. Review

2

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Business Services Providers, Contact Center Outsourcing

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Description of Omnie Integrated Services Inc.

Omnie is disrupting the customer service industry by introducing an innovative, industry-leading CRM platform. Followed by carefully conducted due diligence and discovery, Omnie customizes each platform to meet all business requirements, while remaining user friendly and design focused. The Omnie platform supports voice, SMS, email, contact form, live chat and social media. For web communications, Omnie offers both live chat and automated customer support via its proprietary software, Omniebot. Aided by Omnie's highly skilled, dedicated agents, businesses can re-distribute resources to focus on elevating customers' in-person experience, therefore, strengthening the brand and service quality.

Reviews

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Type of review

Revainrating 4 out of 5

Great Customer Service & Insightful Analytics

Omnie is a great tool for a small business. It's easy to use, and has the option to be accessed on multiple devices. The customer service is also great, and they are always willing to help. The dashboard can be a bit confusing at first. It takes some time to understand how to use it, but once you get the hang of it, it's great. I highly recommend Omnie. We are solving the problem of keeping our customers happy. We are able to reach out to our customers quickly and easily, and are able to…

Pros
  • Great Customer Service
  • Easy To Use Dashboard
  • Can access from mobile device or computer.
  • Has an App available! This makes life easier if your phone dies during work hours :)
Cons
  • Confusing Interface
  • Sometimes runs slower than expected

Revainrating 4 out of 5

Saves time and money, good platform

I love how easy it was for me as someone who has never used any of this kind software before! It made my life easier when trying out different programs because they had everything in one place that i needed at once - great concept but didn't work too well with our needs so far which are very simple (but important). There were some things we couldn’t do easily since there weren;'s many features available yet or maybe not enough people using them either way you can get lost quickly if your…

Pros
  • The ease of use for everyone who is new to using this kind software and has never used any of these kind programs before
Cons
  • I dislike how hard it is to use and the lack of options available to use