OTRS Review

The ease of use, reporting tools are very useful to track tickets in real time as well as historical reports for managers or clients who want more detailed information about their ticket status over an extended period of times than just at day end. It can be difficult sometimes when you have multiple users accessing your system from different platforms (mobile phones). I would recommend using this software if all employees access it through one portal/platform which makes management easier…

The ability to manage tickets in queues, assignees/tickets for different teams or individuals etc., easy access from mobile devices makes it very user friendly as well! It can't be said there are any downsides with this tool other than maybe not having more options available (like being able to attach images). Having been using this product since its inception I have never faced an issue which was due to lack of features within this platform. This software has helped our organization…

The ease of use, reporting tools are very useful to track tickets in real time as well as historical reports for managers or clients who want more detailed information about their ticket status over an extended period of times than just at day end. It can be difficult sometimes when you have multiple users accessing your system from different platforms (mobile phones). I would recommend using this software if all employees access it through one portal/platform which makes management easier…

The ability to manage tickets in queues, assignees/tickets for different teams or individuals etc., easy access from mobile devices makes it very user friendly as well! It can't be said there are any downsides with this tool other than maybe not having more options available (like being able to attach images). Having been using this product since its inception I have never faced an issue which was due to lack of features within this platform. This software has helped our organization…