Review on OTRS by Marcos Fiallo

The ability to manage tickets in queues, assignees/tickets for different teams or individuals etc., easy access from mobile devices makes it very user friendly as well! It can't be said there are any downsides with this tool other than maybe not having more options available (like being able to attach images).

Having been using this product since its inception I have never faced an issue which was due to lack of features within this platform. This software has helped our organization streamline ticketing processes by providing us all stakeholders with one central place where we could view status updates regarding each project assigned to them.