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Plantronics Electronic Switch APP 51 Control Review

8

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Average

Revainrating 3 out of 5  
Rating 
3.0
🔌 Wiring & Connecting, 💡 Industrial Electrical

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Description of Plantronics Electronic Switch APP 51 Control

Ideal For: Electronic Hook Switch Cable for remote desk phone call control (answer/end). No Need for Lifter: This cable eliminates the need for an HL10 Handset Lifter. Works With: This cable works with Poly desk phones and may work with additional manufacturers, check with our Product Configurator for more information.

Reviews

Global ratings 8
  • 5
    1
  • 4
    1
  • 3
    3
  • 2
    3
  • 1
    0

Type of review

Revainrating 5 out of 5

Did the job as expected

Expensive but works as expected allowing our company to use our phone system wirelessly and hands-free with the Plantronics CS520 binaural wireless headset system.

Pros
  • Very good value for money
Cons
  • Secret

Revainrating 2 out of 5

The Polycom phone must be programmed to work.

It's ok but nowhere in the instructions nor does Amazon or Plantronics support indicate that you need to program the phone to make it work with this unit. It doesn't work without programming. I just found it out and will re-evaluate after some use

Pros
  • Glitter
Cons
  • ---

Revainrating 2 out of 5

Great upgrade for the HL-10 Lifetime Camera I used previously

A great upgrade for the HL-10 Lifetime Camera I used previously. Don't forget to set up EHS on your phone to make it work properly. Simple instructions are available from Plantronics. I ordered two of these for Polycom VVX 411 phones. They work great with Savi-W745 headsets.

Pros
  • A Dream Come True
Cons
  • Sad Hardware

Revainrating 3 out of 5

I'm sure it's a quality product but there was.

I am sure this is a quality product but it is not compatible with my Polycom VVX410 office phone. The handset did not ring to report an incoming call. It was not possible to use the answer button on the headset for an incoming call, it still had to be answered using the "Headset" button on the desk phone. The headset didn't seem to recognize when you connected a call, it would mute/disconnect during a call.

Pros
  • New to my collection
Cons
  • Big and chunky

Revainrating 3 out of 5

Works Well - Computer Accessories & Peripherals

Works as advertised. Bought for a colleague of mine's headset that didn't work with our new phone system. It actually worked, you just couldn't answer a call from the headset without pressing the headset button on the phone as the phone couldn't know you picked up the receiver. It was the missing part and it works perfectly. I've seen a few other reviews on connector spacing, but that wasn't an issue for us.

Pros
  • Industry Best
Cons
  • Long Time

Revainrating 2 out of 5

NOT WORKING AFTER 3 MONTHS

When I bought this I read reviews that said they die out every now and then. I figured I'd give it a try anyway, to make my life at work a little easier. I bought this item on 6/12/20 which means I honestly received it on 6/15/20. Well today is September 29th 2020 and this thing just made a huge pile on my day and hasn't even lasted 4 months and at $50 a piece and dying out every 3 1/2 months that can get expensive. I will contact the manufacturer, although I SHOULD NOT! I was wondering why…

Pros
  • Few competitors
Cons
  • unreliable

Revainrating 4 out of 5

Expensive but works great

We've used Polycom phones with Plantronics wireless headsets - and this combination works great, except the answer button on the headset doesn't work without using the handset lifter. Listener raisers have always seemed a bit awkward to me; but this cable completely solves the problem with no elevator. All you have to do is replace the standard Plantronics to phone interface cable with this one and it all works great. I will say that initially I just plugged in the cable and was disappointed…

Pros
  • Handy
Cons
  • So far so good

Revainrating 3 out of 5

Cables and accessories need to be longer

This works as advertised but should be at least 30cm if not 60cm longer. Plantronics states that the charging base must be at least 6 inches from the phone, which is approximately the distance you can place the charging base with this device. The problem is that you may not need a charging station 6-12 inches away. from your desk phone due to other devices on your desk, but you have no choice. For that kind of cost, Plantronics could at least make the cable longer. When I called Plantronics to…

Pros
  • Test results are stable
Cons
  • Newer model could have been chosen