I like that it is easy to use for our staff and that it is easy to track. I dislike that it is not as intuitive as some of the other products out there. I also dislike that there are a number of things that you have to figure out how to do on your own. For example, I have to create a report that is emailed to me for each of my sub accounts. This is a hassle. I have a small business with a lot of accounts and it can be difficult to keep up with them all. I use it to track customer accounts and I