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QEval Pro Review

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Contact Center Software

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Description of QEval Pro

QEval is Etech Global Service’s SaaS-based call center quality monitoring software, specifically addressing operational issues. It is an intelligent tool that plays a major role in accomplishing stringent demands of quality, customer experience, and compliance. With Etech QEval, organizations across different domains can identify opportunities and actions in order to improve their internal processes, sales conversion, and customer satisfaction. Regardless of the campaign size, call volume, chat volumes – Etech QEval is capable of targeting any robust specific requirement. Etech QEval is completely customizable to accomplish specific requirements of our clientele across different business verticals. It facilitates a suite of real-time reports and instant email notifications for critical errors. Hence, the managers can easily spot and discover the issues within their teams.

Reviews

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Type of review

Revainrating 5 out of 5

QEvAlPro is Great Timekeeping Software

I like how easy it was to set up our system for multiple agents with different levels within one account as well as having separate accounts per agent if needed. We also love being able to track time using this program instead of manually tracking all hours worked each day by hand! The only thing we dislike about qeval pro are their support team they can be hard sometimes when you need help or have questions but other than that its great!! You should try out qeavrpro because after trying…

Pros
  • Easy setup
  • Great interface, very simple navigation.
  • Very user friendly even without previous experience in such software systems
Cons
  • Not bad