I may have received a poor quality unit but mine did not meet my expectations and did not perform as stated in the specs. Before those details, I have to say that Ramsond's customer service has been RELIABLE! First, the device was well packaged, but the consumables were not individually wrapped. Maybe they were once, but the bag they were in was torn. They were kept in a large bag of parts. Installation was pretty easy. The pressure relief valve/water separator is located at the rear of theβ¦