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Roby Review

3

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Collaboration and Productivity, Productivity Bots

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Description of Roby

Instant helpdesk Transform any Slack thread, Teams chat, or support email into a trackable ticket. Triage requests, automate responses and resolve tickets faster. Customer Support Ticketing Manage requests from multiple clients in one user-friendly channel. Review ticket history, resolution times, and agent performance to create a more delightful experience for your customers & support team. Smart Office Modernize your workplace with enhanced features that are quick to implement and easily scales to meet changing needs. ✅ Predictive comfort controls ✅ Voice command ✅ Touchless visitor sign-in ✅ Intelligent meeting logistics

Reviews

Global ratings 3
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Type of review

Revainrating 5 out of 5

Fantastic software designed well and simple UI

This is so easy to use, I don't see anything that would make me want not recommend it! It's also very fast which we like since our tickets are often in multiple queues at once (it can take us up 10 minutes or more just for an answer). We've had trouble with this before but always found another solution as soon there were problems - now nothing really comes into my mind other than "this solved all of them!" The notifications work perfectly too when someone replies right away after you send your…

Pros
  • Easy
  • Fast response times from most users(and no complaints)
  • Can be accessed anywhere anytime
  • Lots features available suchas customizing what types appear where+ how many messages per user get sent daily vs weekly versus monthly
Cons
  • There are nuances

Revainrating 5 out of 5

Great solution but not always great assistance

It is easy to use and has a lot of features. I like the fact that I don't need to install or configure anything. It just works. I also like that you can use it with a lot of different platforms. I wish the customer service was better. Support is very slow to respond. Sometimes the customer support agents don't even know the answer to your questions. I wish there was a way to get a real person to help you. I recommend that if you are on a team, use Roby's group support. It helps a lot. I am…

Pros
  • There isn’t much competition as far goes Customer Relationship Management systems go.
Cons
  • There are nuances

Revainrating 5 out of 5

Easy way (and cheap) if finding solutions

The best thing is that it's completely free to use, so you don't have to worry about spending anything at all! You can also easily install this software in your computer with just one click of mouse button. It has many useful features like ticketing system and instant messaging services. I used to work for an IT support team, but we didn't had any dedicated customer service agents or representatives. We were solving our customers' queries through email only, which was very time consuming and…

Pros
  • Everything looks good from UI point off view.you dont need much configurations after installing.its ready to go product..no customization required once installed..and its FREE TO USE !!!!!!
Cons
  • Mostly okay, but...