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Samespace - Comprehensive Contact Center Platform Review

1

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Contact Center Software

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Description of Samespace - Comprehensive Contact Center Platform

Build on cutting-edge Internet technologies and design thinking principles, Samespace elates customer experience, increases agent productivity and saves a ton of money. We seamlessly integrate into any CRM to make your contact center agile and adaptable and to make your sales and support teams more productive with automation and streamlined workflows. The solution includes Dialer, IVR, webchat and on-net calls, and AI-powered analytics in one package.

Reviews

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Type of review

Revainrating 5 out of 5

One Stop Shop For All Of Our Contact Center Needs

I like that it is a one stop shop for all of our contact center needs. As a small business we don't have the resources to have multiple vendors. We can easily integrate with our CRM and our ticketing system. It makes it easy to keep track of all of our contact center needs in one place. It is easy to use and has a lot of great features. I wish we could do more with it. We are looking into the possibility of adding more features to it. I think it is a great product with a lot of great features.

Pros
  • One Stop Shop
  • Easy integration wth Salesforce Chatter feed.
  • Lotsa feature options available (most common ones include CallerID, Interactive voice response etc)
  • Flexible scheduling capabilities from both GUI or API(iCloud)
  • Extremely flexible call routing engine including ability make own rules & customizations via JavaScript code as well
Cons
  • Nothing