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Solidus eCare Review

1

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Customer Service, Contact Center Software

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Description of Solidus eCare

Solidus eCare, a rich suite of seamlessly integrated Unified Communications & Collaboration and contact center applications, offers advanced features to create efficiencies and peak management in your contact center.

Reviews

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Type of review

Revainrating 4 out of 5

The system is very customizable and the customer support is good.

The best part is the ability to integrate the contact center with the CRM. The system is very easy to use and it is very robust. The reporting is very powerful and the ability to send SMS to multiple countries, countries by city, countries by state, and countries by countries is the best feature. The system is very customizable and the user interface is very straightforward. The system is very robust and the customer support is good. Sometimes the system is a bit slow. The system works well…

Pros
  • It allows me to have an efficient contact center
Cons
  • The system works well and it has many features