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Spiraldesk Review

4

Β·

Very good

Revainrating 4.5 out of 5Β Β 
RatingΒ 
4.5
Customer Service, Help Desk

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Description of Spiraldesk

Spiraldesk is a helpdesk software, that lets centralizes & organizes support operations & agent statistics across multiple companies

Reviews

Global ratings 4
  • 5
    2
  • 4
    2
  • 3
    0
  • 2
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  • 1
    0

Type of review

Revainrating 5 out of 5

Best Customer Service Tool that actually makes work easy

The best part about this tool is its integration with Slack which helps us to keep our customers in loop of all their queries at one place. It requires some time for users to understand how it works but once they do we are pretty sure you will love everything else as well! I would recommend anyone looking out a good ticketing system or just solving any customer service related issues should check out spiraldeek tickets platform otherwise there might be something better around corner. Ticket…

Pros
  • Integration across many services including slack, emailand other web applications that help ease up your work flow
  • Very simple user interface design easy accessability.
  • Can track history changes easily when making edits
Cons
  • There are disadvantages

Revainrating 4 out of 5

Easy-to - Use Ticketing Software: Spiraldesk

I like how easy it is to use. It's very simple to set up your first ticket. The interface is also very intuitive and easy to understand. I dislike how the system sometimes freezes up for no reason at all. Sometimes when I'm working in the main window, I can't click on anything at all. This happens so often that I have stopped using it entirely. As of now it cannot be used as a help desk or customer service software. It would be great if there were more features added to this program. We are…

Pros
  • Also has an excellent support team who work quickly whenever something doesn’t quite go right.
Cons
  • When certain programs freeze you lose whatever changes made.
  • Certain functions do not function properly

Revainrating 5 out of 5

Best Customer Service Tool that actually makes work easy

The best part about this tool is its integration with Slack which helps us to keep our customers in loop of all their queries at one place. It requires some time for users to understand how it works but once they do we are pretty sure you will love everything else as well! I would recommend anyone looking out a good ticketing system or just solving any customer service related issues should check out spiraldeek tickets platform otherwise there might be something better around corner. Ticket…

Pros
  • Integration across many services including slack, emailand other web applications that help ease up your work flow
  • Very simple user interface design easy accessability.
  • Can track history changes easily when making edits
Cons
  • There are disadvantages

Revainrating 4 out of 5

Easy-to - Use Ticketing Software: Spiraldesk

I like how easy it is to use. It's very simple to set up your first ticket. The interface is also very intuitive and easy to understand. I dislike how the system sometimes freezes up for no reason at all. Sometimes when I'm working in the main window, I can't click on anything at all. This happens so often that I have stopped using it entirely. As of now it cannot be used as a help desk or customer service software. It would be great if there were more features added to this program. We are…

Pros
  • Also has an excellent support team who work quickly whenever something doesn’t quite go right.
Cons
  • When certain programs freeze you lose whatever changes made.
  • Certain functions do not function properly