The most helpful feature is being able to see all of our calls, runs etc in one place so we don't have multiple programs open at once! Also it's great not having my phone out when I'm dispatching or running things like this because there are times where you just need your hands free without worrying about getting hit by someone while talking into an app/phone (or worse). It also helps keep track if anyone has been downgraded during their run which can be quite important sometimes depending how…