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Talkative Review

2

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Excellent

Revainrating 5 out of 5Β Β 
RatingΒ 
5.0
Customer Service, Co-Browsing Software

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Description of Talkative

Talkative connects up contact centres with customer-facing websites/apps. Leverage chat, voice, video and cobrowsing to solve customer queries quickly and drive digital sales and service. Leverage powerful integrations into existing CRM and contact centre systems to improve contact centre efficiency, reduce wait times and improve customer satisfaction.

Reviews

Global ratings 2
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Type of review

Revainrating 5 out of 5

Talkative - Great product for customer service

The ability to integrate with our website is fantastic. The support is also fantastic. We are able to track all conversations and see what our customers are saying. There is nothing I dislike about this product. I would highly recommend Talkative to any company that wants to be able to track their customers and make sure they are happy with their service. We have been able to see what our customers are saying and are able to respond quickly. We have also been able to see what our customers are…

Pros
  • so simple yet powerful!!! Super helpful customer care reps too (we worked them really hard :P).
Cons
  • Will fit

Revainrating 5 out of 5

Awesome tool For Customer Service - Makes Closing Business Deals So Much Easier

I like that it allows you to have multiple conversations at once (which is great for our business!). It's easy enough for anyone in the call center to use! The ability to share screens is also helpful when we need to show customers something or give them information about an item they are interested in purchasing. We've been able to make more sales using this platform than any other method we used previously. There really isn't anything bad to say about this product. If you're looking for a…

Pros
  • Ease Of Use, Simple To Understand Interface And Functionality
  • Everything works exactly how its designed with very little frustration along either end so both customer support reps as well employees can access everything without much issue
Cons
  • Almost never