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Thirdshelf Review

3

ยท

Very good

Revainrating 4 out of 5ย ย 
Ratingย 
4.0
Marketing, Demand Generation

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Description of Thirdshelf

Smart Loyalty & Marketing for Retail

Reviews

Global ratings 3
  • 5
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  • 4
    3
  • 3
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  • 2
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  • 1
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Type of review

Revainrating 4 out of 5

Overall great experience with 3Shelf!

Great customer service from our account manager, Alex! He is very responsive to questions or issues that arise throughout implementation of their platform into ours. I have not found any dislikes in regards to this software as it has been seamless so far with no technical glitches at all during integration stage (we went live last week). We are implementing an analytics tool inside third shelf which will help us better understand what users like/dislike about how we market through them. Thisโ€ฆ

Pros
  • The platform is easy to use and the staff is very accomodating
Cons
  • We did not like the platform's default colors, but they are changeable and are now very nice

Revainrating 4 out of 5

Great way for us as parents and shoppers alike

The best thing about third shelf is that it allows me to keep track of my loyalty program data in one place, so I don't have to search through several different programs or logins every time i need access to this information! It's not always easy to know which rewards are available at any given store location when you're out shopping with your kids- especially since we often visit multiple stores throughout our day together (i'm an avid couponer!). This has been great because now i can quickly

Pros
  • The ability to track reward information in one place, even if you are shopping with kids or have multiple coupons
Cons
  • The lack of functionality for redeeming coupons from their website

Revainrating 4 out of 5

Great customer support and constant improvements

I love that they are constantly improving their platform, so it is always getting better! They do an amazing job at keeping up with all of our marketing needs in one place - from email to website changes/updates we need done quickly without having multiple people working separately (or not as efficiently). We have been using them since 2013 when my husband was still running his own agency but he has now moved over full time into managing third shelf's team members who help us out every day via

Pros
  • I like that everyone is so helpful no matter what time of the day or night we need help and we've always gotten helpful phone calls or quick email responses from the team
Cons
  • As of right now i don't dislike anything about the service however I am a bit of the frugal type and find I don't use a lot of what's available